Fixvod Privacy Policy
Fixvod is committed to safeguarding online privacy rights and has crafted this privacy statement to demonstrate our dedication to providing transparent, easily understandable information about our data practices. Our policy ensures clarity on what information we collect, why we collect it, and how we use it. This policy applies universally across all Fixvod brands, websites, apps, products, services, and technologies (collectively referred to as "Services").
Information We Collect: ( Basic account information)
Our website utilizes forms where you provide contact information (such as your name, address, phone number, fax number, billing information, IP address, and email address) to enable account creation, order placement, domain registration, information requests, and support assistance. Additionally, as you engage with your account, we may collect support requests and other pertinent information related to the management of your account and services with us.
How We Use This Information:
1/Email Communications:
As previously mentioned, we utilize email for essential communication purposes, including order confirmations, sending requested information, and delivering legally or contractually required notifications. Legally mandated emails encompass ICANN-mandated verification emails, renewal notices, and any other policies or procedures governed by ICANN related to domain purchases. Additionally, we may be obligated by law to provide notices such as DMCA Takedown Notices or UDRP notices. In cases where we determine a policy change to be significant, we may also choose to notify you, although this is not a legal requirement. Please note that these types of communications are exempt from our opt-out procedures.
We may also use your information to contact you about important updates regarding changes in functionality to services you've purchased and/or our website, as well as to provide customer service. By creating an account with us and/or purchasing our services, you agree to receive these communications, which are mandatory and cannot be opted out of. Additionally, we use this information to share information about new services and valuable special offers.
2/Legally Required Disclosure: We are committed to never sharing your information without your permission or outside the scope outlined in this policy. The only exceptions are when mandated by law, in good faith belief that such action is necessary to comply with the law, or in response to a legal process. Examples include court orders, subpoenas, and UDRP/URS processes. In such cases, we carefully review provided documentation to ensure compliance with applicable legal standards before taking any action.
Deletion of Account Information:
Following the termination of your Fixvod account, whether voluntary or involuntary, all personally identifiable information is placed in a "deactivated" status within our databases. It's important to note that deactivation does not mean your personally identifiable information is immediately deleted from our databases. We retain and may use this information, if necessary, to resolve disputes, enforce agreements, or comply with legal obligations as required by laws or regulations. Therefore, it may not be deleted upon request and this retention is an approved exception to GDPR and CCPA deletion rights. By creating an account with us, using our support services, and/or purchasing services, you acknowledge and agree to these terms of retention.Information We Collect: ( Website usage)
1/ Device Information:
We gather data from your devices (such as computers, mobile phones, tablets, etc.), including IP addresses and cookie information. This allows us to recognize your devices for purposes such as delivering legal notices (if mandated by your country of residence), providing support services (when you reach out to our support team), and offering personalized experiences on our website and through email communications.
2/ Information from Others:
As part of our commitment to enhancing your experience on our website, we utilize third-party services to track browsing activities, identify technical issues, and find opportunities for improvement. These tools assist us in various ways:
Tracking browsing behavior to understand user interactions.
Identifying and resolving technical issues promptly.
Providing insights to enhance overall user experience.
These third-party tools play a crucial role in optimizing our website's functionality and ensuring a seamless user experience.
2/1/Cookies: Our website utilizes cookies to maintain session information. The information stored in cookies is linked to personally identifiable information that you submit while browsing our site. We employ both session ID cookies, which expire when you close your browser, and persistent cookies, which remain on your hard drive for an extended period.
We also utilize cookies to remember your username if you choose the option to have it remembered during login. This allows us to pre-fill the login form for your convenience in future sessions. If you arrive at our website through an advertisement or a partner referral, we store referral information in cookies.
Please note that the use of cookies by our partners, affiliates, tracking utility companies, and service providers is not governed by our privacy statement. We do not have access to or control over these cookies. Our tracking utility company uses session ID cookies to assist us in improving our website and enhancing your browsing and shopping experiences.
2/2/Log Files: We utilize information collected about you from our site statistics, obtained via log files from third-party tracking partners (such as your IP address), to diagnose server issues and manage our website. Additionally, we gather generalized demographic data from this information to enhance our site and improve your browsing and shopping experiences. Importantly, this data is not linked to any personally identifiable information.
2/3/Testimonials: We display customer testimonials on our website that may include personally identifiable information. Before posting the testimonial, we obtain the customer's consent via email to include their name alongside their testimonial.
How We Share This Information:
1/ Within Fixvod:
Informations are shared within Fixvod to facilitate support and the delivery of services that you purchase.
2/ With Your Permission:
We will share information with companies, organizations or individuals outside of Fixvod when we have your consent.
3/ New Ownership:
If ownership or control of all or part of Fixvod or a specific service changes due to a merger, acquisition, or sale of assets, we may transfer your information to the new owner.
Protecting Children’s Privacy:
Our services are intended for a general audience. We do not knowingly collect, use, or share information that could reasonably be used to identify children under the age of 18 without prior parental consent or in accordance with applicable law.
Site Security:
We have implemented security measures to safeguard against the loss, misuse, and alteration of information under our control on Fixvod.
Changes:
We may update this Privacy Policy periodically, so we encourage you to check it regularly.